Become a Basic Maintenance or Basic Service Tech in this 11-day course with hands-on training in a small group with a Master Trainer. Upon completion, Technicians will be ready for their EPA exam.

Becoming a skilled technician in today’s world is not enough. Technicians also need a wide range of skills that aren’t typically taught in technical training. Throughout this Go Time Success Group workshop, future techs will gain technical knowledge, life skills, how to work as a team, customer service (no slick willy talks here), building customer loyalty, and the importance of doing it suitable for the company, family & customer.

Customers frequently judge a technician by appearance, attitude, and smell, affecting their perceived ability to perform the work properly. At Go Time Success Group, we promise your techs will return with knowledge and a new fire in their belly, which will lead to an explosion of energy and productivity!

Our 11-Day Curriculum:

Day 1

• Introduction to the class
• Learning expectations
• Safety
• Fundamentals of heat transfer
• Identifying components, piping, and refrigerant theory
• Saturation, super-heat, and sub-cool

Day 2

• Life skills – integrity, how to value ourselves & to do it right
• Types of metering devices
• Proper charging techniques
• Each student draws and explains the entire refrigeration cycle and components
• Lab rules and expectations of data requirements needed
• Lab time – evaluate refrigerant charge
• Refrigerant troubleshooting techniques

Day 3

• Life skills – one of Ben’s commandments
• Air conditioning tune-up procedure
• How to properly clean & check the indoor and outdoor systems
• Heat pump cycle, including reversing valve, liquid line filter drier, and metering devices
• Airflow affects on a refrigerant charge
• Before and after pictures to show customers
• Lab time

Day 4

• Life skills – take care of your tools and vehicle
• Electrical safety
• Draw a 14-SEER outdoor unit electrical circuit
• Rules to read or draw an electrical diagram
• Identify electrical symbols
• How to use an electrical volt, ohm, and amp meter
• Properly check all electrical components including capacitor and contactor
• Lab time – rewire condensing units
• How to check for loose connections, breaker sizes, or signs of trouble

Day 5

• Life skills – how to properly set goals
• Draw electrical diagram
• Include start capacitor and start relay
• Label all parts with the complete legend
• Troubleshooting electrical circuits
• Compressor windings
• Troubleshooting compressors
• Lab time
• Gold talk maintenance techniques

Day 6

• Life skills – being a team player
• Draw an electric heat strip schematic
• Electric heat strip theory
• Electric heat strip components
• Wire electrical heat kit
• 2nd part – wire heat kit blindfolded (always fun and builds confidence)
• Lab time

Day 7

• Life skills – shoot for the stars
• Low voltage
• Intro to troubleshooting low voltage
• Measuring low voltage amperage
• Lab time
• Low voltage wiring
• Troubleshooting & removing the fan motor and fan blades

Day 8

• Life skills – attitude and who we are
• How to exceed customer expectations
• Go Time Success Group’s C.A.R.E. process
• Role play – maintenance call
• Connecting with the customer

Day 9

• Life skills
• Continue low voltage troubleshooting
• Touch use and safety
• Soldering techniques with hands-on
• Copper swaging, de-burring, and sanding
• Lab time
• Student assessments
• Membership agreement – how to present to the customer
• Offering options

Day 10

• A step-by-step gas furnace tune-up
• Gas furnace transformers, safeties, relays, and components
• Importance of checking for proper grounding
• Diagnosing voltage board
• Troubleshoot negative pressure switch
• Gas furnace diagnostics
• Gas manifold pressure testing
• Lab time

Day 11

• Gold talk – a recap of 10 days
• 9:00 am CST zoom live to show what students have learned to their managers
• Graduation!

Darryl Otto

This Technician Whisperer is equipped with an innate ability to translate your vision and synchronize your techs so that they’re playing like a well- oiled team, resulting in consistency, efficiency, and harmony.