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CSR Superstar: Know How Powerful You Really Are!
07/21/2020 @ 12:00 pm - 07/23/2020 @ 2:00 pm$299
Do You Know How Valuable You Are as a CSR?
As the first impression and the voice of your company, you are more than “just” a CSR. You have the ability to solve problems, engage and educate the client, and act with confidence as you maximize every opportunity that comes your way over the phone.
Join GoTime Success Coach, Angie Snow, for an interactive 3-day class to strengthen the mindset of CSRs. For two hours a day, she will be teaching solid tools and tips that your CSRs can use today to help them act with confidence on every call.
Training Will Cover:
- An overview of the 7 Star CSR process
- 10 actions that will increase your confidence
- How adapting your thoughts and language can lead to your desired results
- Identifying and overcoming “triggers” and objections
- The Art of Empathy
- Embracing and Resolving Conflicts
- How the DISC program can help you understand and communicate better with your team and your clients
July 21, 22, 23; 12-2 pm Central each day
Registration required, $299/ attendee
24 spots available