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Stellar CSR Consulting Services


Are you trying to wear too many hats, trying to put out too many fires, trying desperately to make the profit needle inch forward?

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Create a Profit-Driving Team of CSRs


Retain and Generate More Customer Relationships


A call to your office is often the first contact customers have with your company — is your staff making the most of every conversation? Your business isn’t anything without customers, which makes training your customer service representatives a vital investment. Losing just one inbound call or failing to understand a potential customer’s needs could end up costing your company thousands from missed follow-up opportunities. The Go Time Success Group team of CSR consultants can offer strategies to capitalize on your CSR team’s strengths and point out areas for improvement. Through regularly scheduled sessions, we can work with your CSR team to improve communication and listening skills and set up a formal system with step-by-step procedures.


Contact Go Time Success Group to Arrange a CSR Consultation!


Upcoming Classes

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Fri 15

Heat Exchanger Defects

November 15 @ 8:00 am - 5:00 pm UTC+0
Mon 18

Practical Air-Side (Airflow, Duct Sizing & Design)

November 18 @ 8:00 am - November 19 @ 5:00 pm UTC+0
Wed 20

Practical Residential Heat Gain (Heat load calculation)

November 20 @ 8:00 am - November 22 @ 5:00 pm UTC+0

Capitalize on Your Team’s Customer Service Skills


Especially in the residential installation and service market, good customer service makes a difference. Having great customer service makes even more of a difference. After all, customers who have stellar experiences with your company are more likely to call you again for service in the future and recommend you to their friends and family. Whether your customer service representatives in the office or your field technicians could benefit from CSR training, the Go Time Success Group’s CSR certified consultant team can help. Through focused sessions tailored to your company’s unique CSR strengths and challenges, we’ll motivate and equip your team with the tools they need to be successful.



Award Winning Team

  • Testimonials

    Chuck, thank you and the entire GPS family. (Ben, Sean and Kim) for the hospitality and knowledge. It has been a great experience.

    Bryan Ardans
    (Triple A Air Conditioning & Heating)

  • Testimonials

    Chris Hunter has been a great mentor and friend to me over the last few years. If you are looking to take your company to the next level Chris would be the first person I would recommend

    Tom Kohberger
    (Comfort Control Heating and Air)

  • Testimonials

    The Practical “Air-side” (Airflow, Duct Sizing & Design) class hosted by Go Time Success Group exceeded my expectations. Not only did we learn the importance of Airflow in the design of a system, we were shown how to quickly test, diagnose and offer solutions to our customers problems on existing equipment. Chuck shared his knowledge and his passion for helping others freely with us and we are better for it. Can’t wait for the next opportunity to take another class with Chuck and the Go Time Success Group.

    Greg
    (Infinity Texas Air)

  • Testimonials

    Ben has been a wealth of information for us. He has most recently come in to help us set up our system for performance pay. He spoke with us in the office as well as the techs in the field and made what we thought would be a difficult and complicated system look simple and very doable. We look forward to working with Ben and implementing other systems that will make us a stronger and more competitive company for years to come. Thanks for the help Ben.

    Darryl Robinson
    (Robinson Air)

  • Testimonials

    Just when you think your brain can’t handle anymore information, you get hit with some more information. Absolutely awesome class, more than what I expected.

    Javier Nieto
    (Advanced Cooling)