Class details
Date: September 4, 2019 - September 5, 2019
Location: GPS Training Center
Address: 1500 Central Park Dr Hurst,TX
Phone: 817-888-6553
Who Should Attend? Owners, GM’s, Service & Production Mgr.
Coaches: Chris, Ben, Mike, Trey
Attendees: 24-30
Class Times: 8 Am to 4:40 Pm (2 Days)
Bring: Current Reports

Course Outline

What Makes a Great Manager?
  • Action Takers
  • Managers Support the Frontline Customer Service Rep.
  • Development, Process and Timeline
  • Tools of the manager
Managing Field Personnel
  • Organizational Chart
  • Do you need Departmental Manager’s?
  • Managers Vs Supervisors
  • How to Measure Staff using KPI’s
  • Field Managers job descriptions
Opportunity/Office Managers
  • Managers working together to achieve common goals
  • Developing successful processes
  • Customer Service Culture
Event location