Great slides. Fantastic presentation Loved Angie’s high energy. Welcomed feedback, ideas, and opinions. Very prepared, exceptionally prepared. Professional, kind, and caring. Everything was awesome!!
Ideal Air Services
I learned how to speak to customers better. What words I should and shouldn’t use. It helped me be more confident, and to not take things personal.
Ideal Air Services
I learned a lot about CRS from this class. It was fun and informative so glad my company sent me to this class.
Cool Air Solutions
The class was very positive and encouraging. It made every day simplicities tools to be used within the workplace. It helped me understand how simple but effective my word choice can be.
Cool Air Solutions
Great Class!!! I loved the group. Everyone was so cool and welcoming. Angie was always so positive , polite and very knowledgeable about the importance of SCR! I would send any of my future CSR’s to this class.
Payless HVAC & Refrigeration
Fun, interactive, got me out of my comfort zone. Sweet!!!! Extra informative!
Angie was very informative she was very patient with our needs and made sure we were taking our breaks when needed and giving our questions due attention. She was awesome made the training fun!
Rudd Heating & Air llc
Angie is very knowledgeable and very comfortable and engaging to learn from she is very good. Loved it! Thank you!
Angie’s class was very helpful and informative! I really enjoyed how interactive it was and how she had us step out of our comfort zone. I would recommend Angie’s class to any CSR who is looking to learn more and be better at their job.
Emerald Heating & Cooling
Learned what questions to ask to book more calls and send correct tech. Overcoming objectives. Using positive words not negative. How to be more positive in life and work.
Very informative and helps explain easily. She taught is certain aspects of our job that are being missed. Overall helped me make my job work. Angie’s so positive.
loved that I gained confidence to deal with angry customers. I loved that I learned how to connect with the customer and build trust. I loved that I was made aware how I use negative words and how to refraze
Arctic Air Conditioning
Very helpful, informative, and thoughtful. She helped us get out of our comfort zone. Also made everyone want to do better and learn.
Mid Cities Air Conditioning & Heating
Lesson on language (positive vs negative). Materials were colorful and fun. Engaging. Facilitator was organized and well informed.
Moore & Moore Plumbing
The exercises were very engaging and fun. Instructor is very passionate and compassionate. Felt as though I belonged and felt as though I was represented and understood. Exercises allowed me to get out of my comfort zone. This was very challenging but rewarding experience for me. Lovely Instructor! Great mentor!
DGL Air Conditioning & Heating
Thank you for this class. I loved Angie’s personal way of training. What a great gal very thorough in her teaching skills. Very patient, very kind. Thank you I have learned how to take objective calls more easily and with confidence.
Walker Plumbing Heating & Air
Awesome! As the owner of a small family owned plumbing company we have been in need of finding a way to become more specific and certain about our CSR/ dispatch roles and responsibilities. We didn’t have a clue of how to do that. This class has changed our entire thought process on so many things. I can’t wait to get back to the shop to implement this and start training. So worth the trip!
Walker Plumbing Heating & Air
I have to say I took more out of this then I expected. Everything was put in a way we can truly understand. I enjoyed the calls that are hard to deal with, and the right way of handling it. As well as how to do happy calls. That is something I didn’t like doing now I feel great doing them.
Walker Plumbing Heating & Air
Very entertaining never boring. Great information. Love the process of hearts and wishes. Easy to use process for improving customer service.
Ward Mechanical Contractors
Positive Attitude. Full of useful information. Loved that she shared her company and family with us. Got through all info to help us become 7 stars CSR’s. Loved the game at the end of the class. Loved the prizes.
Very positive, great attitude, very informative, very useful information, very pleasant. 7 Stars!!
Thank you for giving such an amazing refreshing course!
I had a fabulous experience at the 7 Star CSR Training. Angie did a wonderful job at presenting all the of the great information and make the class so much fun. I look forward to getting back and implementing everything I learned. Thank you so much.
Michelle @ Fixed Right & Guataneed
We enjoyed taking this class with Angie. We are leaving with new and refreshing information. Angie was super ! So sweet and positive. Always smiling and very helpful. She took time to get to know each and every one of us a little more every day. She made us feel comfortable. Everything was explained well and in great detail. So glad we got the opportunity to have this experience.
Mcwilliams and Son
McWilliams & Son Heating & Air Conditioning
3 of us just attended Angie’s 7 Star CSR training, and we learned more in two days than we have in previous trainings over several days. The enthusiasm of Angie’s teachings is contagious and it left us feeling extremely motivated to tackle some procedures and processes internally. The role playing scenarios helped us overcome personal obstacles and gave us real life “think on your feet” tools to better serve our customers.
Eagle Heating & Air
We absolutely loved Angie and her session! We love the principles taught and look forward to implementing them. I look forward to seeing our numbers improve. Thank you so much!
Tiffany & Iris
Angie Snow was an entertaining and informative teacher. Class was interactive and fun. When you can laugh while you learn.. that’s always good!
Bartlett Heating & Cooling
We covered a lot of ground in just two days. I can’t wait to get back and implement it. I highly recommend this course.
Thank you so much Angie for the wonderful class!! We absolutely loved it and are confident we will use our new Skills to be the best 7 star CSR’s!
Nikki & Helen Gray
Creature Comforts HVAC- Burlington, ON
absolutely loved this training. Thank you so much for the opportunity to learn and take back information to build and grow our company.
Kelli Adams & Emily Gross
ake’s Heating, Air & Plumbing
Angie’s training was incredible. We are excited to bring back what we have learned this week and implement it with our team. I will be sending more employees to this training as it is offered so we can all do it the Angie Snow way. Thank you for your hard work and dedication to helping us grow Angie!
Your Home Services
Angie is a great communicator and educator. The trip from Miami Fl was well worth it. We will use all her tips to excel our company.
Terry and Beate Zarling
True Cool AC
This was an amazing class. I was not super excited about coming here, but I’m SO glad that I did. I learned so many things that I am planning on taking back to the office and implementing as standard procedure
Update Heating and Cooling
Chuck, thank you and the entire GPS family. (Ben, Sean and Kim) for the hospitality and knowledge. It has been a great experience.
Triple A Air Conditioning & Heating
Angie’s bootcamp has been more educational and informative than I ever would have expected. I have sat through more boring, repetitive and barely useful customer service classes than I care to count, but this one was different than any other. She keeps it exciting and makes sure that everyone is being engaged. I would highly recommend this bootcamp to anyone and everyone!
Emerald Heating and Cooling
I’m Very grateful for my time in this class and would enthusiastically recommend this class/school to anyone who would listen! Great job guys! I hope to see you all again in the future!
Dial One Johnson Plumbing & HVAC
Chris Hunter has been a great mentor and friend to me over the last few years. If you are looking to take your company to the next level Chris would be the first person I would recommend
Comfort Control Heating and Air
For my first CSR training, I wasn’t sure what to expect. I have thoroughly enjoyed the experience. I have so much to take back to my office and implement. Thank you for being awesome!!!!
The Practical “Air-side” (Airflow, Duct Sizing & Design) class hosted by Go Time Success Group exceeded my expectations. Not only did we learn the importance of Airflow in the design of a system, we were shown how to quickly test, diagnose and offer solutions to our customers problems on existing equipment. Chuck shared his knowledge and his passion for helping others freely with us and we are better for it. Can’t wait for the next opportunity to take another class with Chuck and the Go Time Success Group.
Infinity Texas Air
Ben has been a wealth of information for us. He has most recently come in to help us set up our system for performance pay. He spoke with us in the office as well as the techs in the field and made what we thought would be a difficult and complicated system look simple and very doable. We look forward to working with Ben and implementing other systems that will make us a stronger and more competitive company for years to come. Thanks for the help Ben.
Just when you think your brain can’t handle anymore information, you get hit with some more information. Absolutely awesome class, more than what I expected.
Blown away by what was taught. Biggest thing I gained, confidence! Class was presented and taught in a great way that gave me the skills to be the best at my job.
Since entering the HVAC industry 7 years ago Chris has been by far the most influential professional I have had the pleasure to work with. Chris is a man of faith and his entire focus in life is helping others identify and capitalize on opportunities for improvement in all aspects of one’s life. Chris is a source of knowledge, experience and inspiration and I consider him a true friend.
Rudroff Heating & Air Conditioning
Chuck is a Hvac Freak!’ Great learning and great people to meet.
Comfort Matters Heating & Cooling, Inc.
Ben has been a great asset when it comes to business operation. I love how he speaks from experience that has proven results. There are so many subjects I am amazed at the great knowledge he can share. Ben has helped me build a more reliable and profitable business
I met Ben 5-6 years ago now. I can tell you what his mentoring and guidance has done for our company. Since meeting him we have grown 30% a year on average. This year we were named the 2122 fastest growing privately held company in the U.S. by Inc 5000. Each month we continue to exceed or goals and everyone couldn’t be happier. I attribute a lot of this to Ben’s mentoring.
THANK YOU for everything. You sparked that “get goin and get ‘er done” incentive for Don. He needed it. He needed to realize what he has done is quite amazing and how to take the next step into the unknown. I believed that you and Don are similar in business ways. When you told him that he reminded you of yourself, I had to smile – big. That was perfect. I downloaded your thumbstick drive onto our shared data on the network and Don has several people working on different things that you gave us. Everyone that met you is regenerized.
Central Oregon Heating & Cooling
Ben helped me personally and professionally when our Residential HVAC division was struggling with profit and coworker retention. His coaching and our interactions over a period of 1 – 2 years was instrumental in the turn around that occurred within both our Service and Install departments. Ben understands what is required to run a successful HVAC business and how to get that information out to others in practical and useful ways
Ben has been a mentor for years helping us to understand the numbers and always eager to share his industry knowledge. We just had two selling techs return from a GPS air flow class. They were not only full of excitement and knowledge but translated that into two system sales and duct renovations. They were confident that they gave the customer a real value with a properly designed air distribution system.
Force Home Services
We had Ben come to our office to help moderate our annual planning meeting. Prior to Ben’s arrival we had some success over the years but there were a lot of inconsistencies in our growth and profit. Ben spent three days with us breaking down our business and building it up again. We were truly amazed at the in depth look into our business that Ben walked us through. Since that meeting our business has grown faster and been more profitable because we always follow his planning format. Ben has incredible vision and he is great to work with. He freely shares his information and his experience to help you be successful. Angie and I highly recommend Ben and the insight he can bring to your company.
Ryan & Angie Snow
Western Heating and Air Conditioning
Ben is a serial entrepreneur with a wealth of knowledge! I go to him because he has actually been in the trenches and won the battle of business! Multiple times!
Hunter Super Techs
Chris has been my company’s coach for about a year now. He has greatly helped build our business with his knowledge and expertise. He has a great eye for things that need fixing. Not only will Chris tell you what needs to be done, he will tell you how it can be done! His company is almost an avatar for how other companies should run. Thanks for everything Chris!
Topline Heating Cooling Plumbing & Electric
Anyone that is interested in knowing and truly understanding the HVAC process would greatly benefit from the teaching of Charles Morales, his passion for the industry is unparalleled. Chuck has the patience to teach those who are new to the field. He takes the time to make sure you really understand what you are doing. He has …years of experience to provide knowledge to even the most seasoned HVAC tech.
Best Hvac instructor around.from the latest technology or the old stuff to air flow . Great guy to learn the basics from or ask questions about advance stuff. Been working with over 10 years . Highly recommend
The training has been very well received by my staff. Mike E’s experience with ServiceTitan and managing an HVAC company is a powerful combination. It has made for some very dynamic conversations with my team. We are on track to accomplish everything and more that I had hoped with this training. Once again, thank you for being so generous and supportive of my efforts to help me move my business forward.
My biggest take away is the knowledge of heat pumps and electrical, but even bigger than that I learned how to be comfortable and helpful in a customers home. This was an amazing two weeks and I am Thankful for the opportunity to be “Chuck Trained”.
A strong foundation to Grow for both the tech side & customer relations. I Thank You so much for such a Great Class!